Complaint? Report it to us!

It can always happen that something doesn't go quite as planned. We recommend that you always report complaints to us first by emailing info@horseadds.com or sending us a message using the WhatsApp button on this page. Customer satisfaction is very important to us, so we will always try to work with you to find an appropriate solution quickly.

If the above does not lead to a solution, it is possible to submit the dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere then you are free to file it through the European Union platform.